Business Analyst
Analyse business needs, improve processes and help organisations design better systems and ways of working.
What They Do
Business Analysts examine how organisations operate and identify opportunities to improve processes, systems and technology.
They work with employees, managers and technical teams to understand business problems, document requirements and translate those needs into practical solutions. Their work may involve process mapping, workshops, data analysis, system requirements, testing and supporting technology implementations.
JSA describes ICT Business Analysts as identifying and analysing business processes, evaluating inefficiencies, developing functional specifications and helping organisations implement system solutions.
Who This Career Suits
Business analysis suits people who enjoy understanding how things work and finding better ways to do them.
The career combines analytical thinking with communication because Business Analysts regularly move between technical specialists and business stakeholders.
It can particularly suit someone who enjoys solving problems but does not necessarily want to spend their career programming.
Key Skills
Analytical Thinking, Problem Solving, Communication, Business Analysis, Critical Thinking, Process Improvement, Stakeholder Management, Technology
Work Environment
Office, Hybrid, Remote, Corporate, Team-Based
Education & Training
Many Business Analysts hold qualifications in information technology, business, information systems, commerce or a related area.
However, the occupation can have relatively flexible entry pathways. Practical knowledge of business processes, systems, data and project delivery can also be valuable.
Common professional skills include requirements gathering, process mapping, data analysis, SQL, Agile delivery and tools used to document business and system requirements.
Career Changer Pathway
Business analysis can be particularly suitable for career changers.
People often move into the profession from operations, finance, accounting, sales, customer service, project coordination, administration or technology roles because they already understand how organisations operate.
A career changer can strengthen their pathway by learning requirements gathering, process modelling, Agile methodologies, data analysis and common business-analysis tools.
Early Career
Junior Business Analysts typically support workshops, document business requirements, map processes, analyse data and assist with testing.
They usually work alongside senior analysts, project managers, developers and operational teams.
Mid Career
Experienced Business Analysts lead stakeholder workshops, investigate complex business problems and develop detailed requirements for major projects.
They may specialise in areas such as digital transformation, finance systems, healthcare, government, data, ERP platforms or customer experience.
Senior / Veteran Career
Senior Business Analysts can progress into Lead Business Analyst, Product Owner, Business Analysis Manager, Project Manager or Transformation Manager roles.
Others move into management consulting, product management, enterprise architecture or broader technology and business leadership.
Salary Guide
Early Career
85000
Mid Career
125000
Senior / Veteran
165000
Indicative annual salary (AUD)
Indicative annual salary (AUD)
Indicative annual salary (AUD)
Salary data source:
Jobs and Skills Australia / ABS
Salary data source URL:
Date :
4 October 2026 at 12:00:00 am
Career Outlook
Under JSA's new OSCA classification, approximately 15,800 people are employed as ICT Business Analysts, with about 89% working full-time. Professional, Scientific and Technical Services is the largest employing industry. Jobs and Skills Australia
The broader ICT Business and Systems Analysts occupation currently has approximately 51,000 workers and recorded annual employment growth of around 800. However, ICT Business Analyst was not classified as being in national shortage in the 2025 Occupation Shortage List, so I would keep this at Moderate rather than Strong.
Job Outlook :
Outlook Source :
Moderate
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