IT Support Technician
Solve computer problems and support hardware, software, networks and everyday technology used by organisations.
What They Do
IT Support Technicians diagnose and resolve problems involving computers, software, devices and networks.
Their work can include responding to support requests, installing software, setting up computers and peripherals, troubleshooting hardware, configuring user accounts, connecting devices to networks and helping employees use technology effectively.
JSA describes the broader ICT Support Technician occupation as supporting computer infrastructure and web technology while diagnosing and resolving technical problems.
Who This Career Suits
IT support suits people who enjoy technology and like figuring out why something isn't working.
It can particularly suit someone who is patient and comfortable explaining technical information to people who may not understand computers particularly well.
The role combines technical problem solving with customer service, so communication is almost as important as technical knowledge.
Key Skills
Problem Solving, Technical Skills, Communication, Technology, Attention to Detail, Customer Service, Analytical Thinking, Troubleshooting
Work Environment
Office, Remote, Client Sites, Team-Based
Education & Training
There is no single mandatory qualification for IT support.
A strong Australian vocational pathway is the ICT40120 Certificate IV in Information Technology. The qualification can include a Systems Administration Support specialisation covering troubleshooting, system maintenance, networking and technical support. It currently has no formal entry requirements. Training.gov.au
Some people also enter through a Certificate III, diploma, university IT study or industry certifications.
Practical experience with operating systems, networking, user accounts, hardware and common business software is particularly valuable.
Career Changer Pathway
IT support can be one of the more accessible technology careers for career changers.
People can move into the field from customer service, administration, retail, telecommunications and many other occupations.
A useful pathway is to build practical computer and networking skills, complete an IT qualification or certification and pursue entry-level help-desk or desktop-support roles.
Early Career
Entry-level technicians often work in help-desk or service-desk positions.
They handle password resets, software issues, computer setup, user accounts, printer problems and straightforward troubleshooting while learning escalation procedures.
Mid Career
Experienced technicians handle more complex hardware, network and operating-system problems.
They may work as Desktop Support Technicians, Systems Support Officers, Network Support Technicians or senior service-desk specialists.
Senior / Veteran Career
Experienced IT Support Technicians can progress into Systems Administration, Network Administration, Cloud Support, Cyber Security or IT Service Management.
Others become Team Leaders, IT Support Managers or technical consultants.
Salary Guide
Early Career
65000
Mid Career
85000
Senior / Veteran
110000
Indicative annual salary (AUD)
Indicative annual salary (AUD)
Indicative annual salary (AUD)
Salary data source:
Jobs and Skills Australia / ABS
Salary data source URL:
Date :
6 October 2026 at 12:00:00 am
Career Outlook
There's an interesting distinction with this career.
Employment is substantial and JSA reports annual growth of around 2,300 workers, which is positive. Jobs and Skills Australia
However, JSA's shortage research found that ICT Support Technicians were actually among Australia's more oversupplied occupations, with a high number of applicants per vacancy. Jobs and Skills Australia
Job Outlook :
Outlook Source :
Moderate
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